Master Forge 24-in 33000 -BTU Dual Fuel Dual -Burner Vent-free Gas Fireplace Logs with Thermostat and Remote (open box)
Condition Categories
New
A product that is in brand-new, unused condition and remains sealed in its original packaging.
Open Box
A product that has been unsealed or removed from its original packaging but is generally in near-new condition.
Used
A product that has been previously owned and may show signs of wear or usage.
- Free Shipping For all orders over $50.
- Low stock - 1 item left
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Rustic Oak Vent-Free Gas Fireplace Logs run on your choice of either natural gas or propane
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Fireplace logs provide up to 33,000-BTUs per hour, and warms an area up to 1,100-sq ft
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2-in-1 millivolt remote controller that works as an ON/OFF switch or a programmable thermostat, showing a temperature read on the remote itself
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Unit is 12.25-in H x 13.50-in D x 24.00-in W, and each fireplace log is made of hand-painted ceramic fiber
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Safety system protects against oxygen depletion and fuel interruption
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Decorative lava rocks add realism and reflect heat
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Weighs 24.85-lbs
1. Order Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
- If we are experiencing a high volume of orders, processing times may be delayed by a few days. We will contact you via email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
- Domestic Shipping within the United States
- No International Shipping
3. Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped.
- A tracking number will be provided (where available). Please allow up to 24 hours for the tracking information to update.
4. Shipping Carriers
- We primarily ship through UPS, USPS and FedEx for both domestic and international orders.
- In some cases, we may use alternative carriers to ensure the most efficient delivery.
5. Shipping Restrictions & Address Accuracy
- Please ensure your shipping address is correct and complete. We are not responsible for packages delivered to an incorrect address provided by the customer.
- We currently do not ship to P.O. Boxes/APO/FPO addresses (or specify whether you do ship to them if that’s your policy).
- Certain products may be subject to additional shipping restrictions due to size, weight, or local regulations. These will be noted on the product page if applicable.
6. Delayed or Lost Shipments
- Delivery times are estimates and may vary due to factors outside our control (e.g., weather, customs delays for international shipments).
- If you believe your package has been lost or significantly delayed, please reach out to us at [contact information]. We will work with the carrier to locate your package or discuss possible options.
7. Damaged, Missing, or Incorrect Items
- If you receive a damaged or incorrect item, please contact us at [contact information] within [3] days of delivery.
- Include your order number, a photo of the damaged or incorrect item(s), and any relevant details. We will work with you to provide a replacement or a refund as appropriate.
8. Changes to This Policy
- We reserve the right to update or modify this shipping policy at any time. Changes will take effect immediately upon posting to our website.
Contact Us
- For more information or if you have questions regarding your shipment, please contact us.
- Returns accepted within 30 days of purchase.
- Items must be in same condition it was shipped.
- Proof of purchase is required for all returns.
- Final sale items, custom orders, and perishable goods are non-returnable.
- Free Return Shipping
